Frequently Asked Questions
Products
How do I know if an item is In Stock or Out of Stock?
If an item is out of stock it will say 'available for backorder' when you are logged in with your wholesale account.
If you add it to your order it will go on backorder and we allocate by sales order number.
What does available for backorder mean?
We continually replenish our stock and sometimes sell through incoming stock. We encourage you to add items to your cart for backorder so that you are in the queue for the next available stock. You only pay for the stock once it is available for shipping to you. We will contact you before it arrives to confirm your requirements.
Do you offer product guarantees?
Yes, we offer product guarantees (see terms & conditions for return policy) and many of the Burgon and Ball range of tools have 10 year & lifetime warranties against manufacturing faults. If you ordered directly from us please email a photo of the faulty item to info@qualityproducts.com.au for assesment for a credit. If you purchased elsewhere please refer to back to them in the first instance.
Orders
How will I know that you received my order?
After you have placed an order you will receive an email confirmation that your order has been received.
You will also receive tracking notification if your order is being shipped by Australia Post.
When will my order be processed & dispatched?
Your order will be processed as quickly as possible and we endeavour to dispatch items within 48 hours.
Orders received Monday through Friday, Sydney time (AEST), are generally shipped the same day or next business day.
If for any reason we cannot meet our dispatch goal we will contact you straight away.
Do you have a minimum order value?
We do not have any minimum order requirements. The minimum freight cost is $20 so please keep this in mind when ordering.
Delivery & Faulty Items
How long will it take to send / receive my order?
Please allow up to 5 working days for delivery.
Metro and capital cities should receive goods within 3 business days, regional areas (including WA) within 6 business days, with further potential delays experienced during public holidays and at peak times.
Please note that as all orders are shipped from Sydney, some regional and remote areas in Australia will experience increased delivery times.
How do I process a faulty item?
We take pride in the quality of all of our products but somethimes items are faulty. Please take a photo of the item and email it to info@qualityproducts.com.au. Most orders will be delivered via the Australia Post eParcel service; except for oversized / bulky items which will be delivered via other couriers.
How much is Delivery?
Freight is free of charge for retail orders over $200. All other retail orders include a flat delivery fee of $20.